Last updated: August 10, 2026
1. Refund Policy Overview
Startup IT Solution Infotech Pvt Ltd is committed to client satisfaction. This policy outlines the conditions under which refunds may be issued for our products and services. Since we provide primarily digital products and custom IT services, refund eligibility differs from physical product refunds.
2. Custom Development Projects
- Advance Payment: The 50% advance payment for custom development is non-refundable once work has commenced.
- Cancellation Before Work Starts: If the project is cancelled before any work has begun, 80% of the advance payment will be refunded (20% administrative fee).
- Mid-Project Cancellation: If a project is cancelled mid-development, no refund is provided for work already completed. The client receives all deliverables completed up to the cancellation date.
3. Subscription Services
- Monthly subscriptions can be cancelled at any time. The cancellation takes effect at the end of the current billing cycle.
- Annual subscriptions are eligible for a pro-rated refund within the first 30 days. After 30 days, no refund is provided for the remaining period.
- Subscription fees for the current billing period are non-refundable.
4. Software Licenses
- Software licenses are eligible for a full refund within 7 days of purchase, provided the software has not been activated or deployed.
- Once a license key has been activated, refunds are no longer available.
- If the software is found to be defective and cannot be fixed within a reasonable timeframe, a full refund will be issued.
5. Maintenance and Support Services
- Maintenance and support services are refundable on a pro-rated basis within the first 14 days.
- After 14 days, the service is non-refundable for the current term.
- Support hours included in the service that have been utilized will be deducted from the refund amount.
6. Refund Process
- To request a refund, email info@startupitsolution.com with your invoice number and reason for the refund request.
- Refund requests are reviewed within 5 business days.
- Approved refunds are processed within 7-10 business days to the original payment method.
- You will receive an email confirmation once the refund has been processed.
7. Non-Refundable Items
- Custom development work that has been completed and delivered.
- Activated software licenses.
- Consultation fees for services already rendered.
- Third-party software, plugins, or services purchased on behalf of the client.
- Setup and installation fees for services already performed.
8. Dispute Resolution
If you disagree with a refund decision, please contact us at info@startupitsolution.com to escalate the matter. We are committed to finding a fair resolution for all parties. Unresolved disputes will be subject to arbitration in Varanasi, India.
9. Contact
For refund inquiries, please contact us:
- Startup IT Solution Infotech Pvt Ltd
- Sigra Road, Sonia Rd, Varanasi, Uttar Pradesh 221010
- Email: info@startupitsolution.com
- Phone: +91 9214175184
